Accessibility Statement
Winsome Care Ltd is committed to ensuring that our website and our services are accessible to everyone, including people with disabilities, sensory impairments, learning difficulties, and communication needs.
Website Accessibility
We aim to make our website as accessible and usable as possible for all visitors. We are working towards compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. Specific measures we have taken include:
- Clear, simple language throughout the website
- Logical page structure with descriptive headings
- Alternative text for all meaningful images
- Sufficient colour contrast between text and background
- Resizable text that does not break the page layout
- Keyboard navigation support throughout the site
- Descriptive link text that makes sense out of context
- No content that flashes or moves in ways that could trigger seizures
- Forms with clear labels and error messages
Accessible Formats
We can provide information about our services in a range of accessible formats. If you need information in any of the following formats, please contact us and we will arrange this:
Easy Read: Simplified text with pictures for people with learning disabilities
Large Print: Documents printed in larger font sizes for people with visual impairments
Audio: Recorded versions of documents for people who prefer to listen
Translated: Documents translated into other languages for people whose first language is not English
British Sign Language (BSL): We can arrange BSL interpretation for meetings and consultations
Accessibility of Our Services
Accessibility extends beyond our website to every aspect of our service. We are committed to:
- Providing all support plans, risk assessments, and care documents in accessible formats as needed
- Training all staff in communication strategies, including Makaton, PECS, and the use of communication aids
- Working with housing providers to ensure properties are physically accessible and adapted to individual needs
- Ensuring that our office at Anfield Business Centre is accessible for meetings and visits
- Developing communication passports for people with communication needs so that every member of staff understands how to communicate effectively with them
- Offering sensory-friendly approaches for autistic people, including understanding of sensory profiles and environmental adaptations
Known Accessibility Issues
We are aware that no website is perfectly accessible, and we are continually working to improve. If you encounter any accessibility barriers on our website or in our services, please let us know so we can address them. Your feedback helps us identify and fix issues that we may not have detected.
Reporting Accessibility Problems
If you experience any difficulty accessing our website or our services, please contact us:
Email: info@winsomecare.co.uk
Telephone: 0151 453 5560
Post: Winsome Care Ltd, Anfield Business Centre, 58 Breckfield Road South, Liverpool, L6 5DR
We aim to respond to accessibility queries within five working days and to implement reasonable adjustments as quickly as possible.
Enforcement
If you are not satisfied with our response to an accessibility concern, you can contact the Equality Advisory Support Service (EASS):
Telephone: 0808 800 0082
Website: www.equalityadvisoryservice.com